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Legal

Delete your Nippur account

You can delete your account at any time, from inside the app or by writing to us. This page explains what is deleted and what the school keeps.

From inside the app

Guardians

  1. Open the app and sign in.
  2. Go to the “More” tab (المزيد).
  3. Choose “Delete account” (حذف الحساب), read what will be deleted, then confirm.

School staff

Teacher and staff accounts are managed by the school. From “More” choose “Request account deletion” (طلب حذف الحساب); the request goes to your school’s office, which carries it out — the school may first need to hand your classes to a colleague.

When deletion happens

  • From the app: immediately, and you are signed out of every device.
  • By email: within 30 days of our confirming the request comes from the number’s owner.

What is deleted

  • Your account: phone number, name and PIN.
  • Every sign-in session on every device, and notification tokens.
  • Your notification settings and preferences.
  • Your account's link to your children, so the school can invite another guardian in your place.

What the school keeps

  • The child's school record — attendance, grades, fees, receipts and documents — because it belongs to the school, which is legally required to keep it.
  • Messages, requests and consents you sent to the school before deleting, without your name or number, because they have become part of the school’s record.
  • Pickup and safety records the school keeps for children’s safety.

Can’t open the app?

Send us a deletion request by email from here. Include the phone number registered on the account and the school’s name; we will contact you on that number to confirm before deleting.

Or email us directly at hey@nippur.app or on WhatsApp 0770 903 6566